EXCEEDING EXPECTATIONS
With a changing marketplace the way we communicate, stay in touch and do business has evolved to meet the needs of today's people and their ever-changing expectations. As their standards change so does our business. Note, I said their standards; not ours.
Once we learn how to target and tailor general expectations, and then individual expectations, you will begin to see a rise in the level of client interaction thus increasing your customer trust level which can then lead to a higher level of customer loyalty and thus an increase in client retention. You don't need satisfied clients, you need loyal clients. Satisfied clients leave when they find more satisfaction elsewhere. Loyal clients stay even when times get tough because they have experienced something before that they want to experience again. How do you do that in your business?
Today, for the first time in U.S. history, we have four complete generations working alongside each other in the U.S. workforce. That means you have a 100% likelihood of working with, managing, selling to or buying from someone who has a completely different set of expectations than you.
This equates to a tremendous amount of growth potential in the sharing of what skills, knowledge, expertise and expectations are required to be competent, memorable and successful in today’s work environment. We need to learn the ability to know how to anticipate, expect and over deliver in the commitments we make at work, to each other and in every day communication.
Throughout this course you will learn the various generational outlets of building relationships, creating loyalty and competition. You will learn techniques for implementing consistent systems of follow up and follow through scheduling, social media, text, personalized service, automated systems and overall the art of exceeding expectations in every way possible. In this interactive session we will uncover the “how to” behind being the best at what you and making sure your clients know it, feel it and share it with others!
It’s not what you say or even what you do that people remember. It’s how you make them feel that leaves a lasting impression long after you are gone. Creating intense loyalty is about giving people something they don't expect and doing it in a way that is unique to them. In other words, it’s not about what you like, what you think is cool or what is convenient for you to do. It’s about what will catch THEIR attention, what will make them stop to look and ultimately what will make them want to work with you and only you.
If you want people to remember you long after you are gone then you have to make it all about them and never about you. It’s about under promising and over delivering on every attempt to communicate and on every commitment made.
To learn more about Amanda's program & Then Some, please CONTACT US
Copyright 2014 Amanda Johns Vaden / Southwestern Consulting™
